Merchant FAQ

transaction preparation

1. How to become a merchant?
Follow the prompts to complete real-name authentication, data submission and deposit payment. After the platform passes the review, you can become a merchant.
Link to specific operation steps: Merchant Trading Tutorial


2. What services will you enjoy as a merchant
Advertising publishing service: After becoming a merchant, you will have corresponding advertising publishing rights.

One-to-one service: In order to improve transaction efficiency and effectively resolve possible complaints and order processing, we provide one-to-one exclusive services for merchants.

Exclusive logo: The corresponding exclusive prominent logo is displayed on the interface nickname.

Others: To introduce other new products and services for merchants at any time, and to adjust and upgrade existing products and services at any time.


3. Does the merchant charge?
There is no charge for becoming a merchant, but you need to pay a certain amount of deposit. After you leave the merchant, the deposit will be returned to your account in the same way.


4. How to set the payment method
WEB: Click "Buy Coin" on the home page, click "..." in the upper right corner after entering Buy Coin, and select the payment method to set.
APP: Click "Quick Buy Coin" on the home page, click "..." in the upper right corner after entering Buy Coin, and select the payment method to set it. transaction process


5. How to post an advertisement?
Select "Buy Coin" in the navigation bar - "More" on the right select "Publish Advertisement" - enter the relevant information of the advertisement - verify that it is correct and publish and click "Publish Advertisement"
Link to specific operation steps: Merchant Trading Tutorial


6. How to remove and re-list ads?
Go to Merchant Center and click Ads Management. You can quickly understand the basic information of all advertisements, such as advertisement id, price, remaining quantity, etc., and you can choose to remove or relist advertisements according to your intention.


7. How to process the transaction?
When a user responds to an ad, you'll see the order information under [Pending] in Merchant Center - [Order Management]. You will also receive a notification in Message Center, SMS.
When purchasing an order, pay within the specified time, and click "I have paid" after the payment is completed; after the user confirms receipt of the payment, click "Confirm receipt" to release. Note that the payment account number must be confirmed as the real-name authentication account of the other party, and the payment account number and amount must be correct.
When selling an order, after the buyer pays, please confirm whether the payment has been received within the specified time, confirm that the payment has been received and the amount is correct, find the order and click "Confirm Payment" to release it. the
*If you have any questions about the order, please appeal the order in time, and the platform will intervene. the


8. How to appeal an order?
The platform recommends that you first contact the user to try to solve the problem. If you cannot solve the problem, please find the order in the order management, click [Appeal], describe your appeal in detail and upload relevant screenshots, and the platform will handle it for you as soon as possible. other 

9. The number of advertisements that can be published
Buyers and sellers can send two advertisements each, for a total of four advertisements. 


10. Ad Ranking Rules
Our advertising ranking rules are: online merchants first - price first - certification first If the price is the same, the certified merchants will be ranked first. If they are all certified merchants, the ranking will be based on comprehensive factors such as the transaction rate of the merchants and the number of transactions. 

11. Advertising Quota According to your deposit and merchant level, the amount of all advertisements you publish cannot exceed your maximum limit. You can increase your advertisement amount by adding a deposit or applying to become a certified merchant.


12. What is transaction margin?
Under what circumstances will the security deposit be deducted? In order to ensure the safety and smoothness of your transactions on this platform, after the merchant has passed the platform's real-name authentication and anti-money laundering review, this platform will require the merchant to deposit and lock a certain margin in its exclusive account on the platform as a transaction guarantee. The specific margin amount and asset type requirements will vary according to your nationality and your permission to publish advertisements on the platform, and the specific information displayed in the personal information certified by the merchant on this platform shall prevail. Understand the deduction of security deposit (please go to the fourth part "Security deposit")

13. Under what circumstances will violations be cleared?
Understand the rules of merchant clearance (please go to the fifth part "Penalty Rules for Merchant Clearance")